Clear terms, fairly set

These Terms & Conditions govern your use of this website and the courses and resources provided by Lipstick Consulting Pty Ltd (ABN 15 619 120 482), trading as Nexus Practice Management (“Nexus”, “we”, “us”). By accessing this site, downloading a resource, or enrolling in a course, you agree to these terms.

1. The agreement

This agreement is between you and Lipstick Consulting Pty Ltd, trading as Nexus Practice Management. You must be at least 18 and able to enter a binding contract. If you do not agree with these terms, please do not use the site or our courses.

2. Courses and resources

We offer self-paced online courses for Australian health practitioners — START, GROW and SCALE — together with downloadable resources and prospectuses. Course content, pricing and inclusions are described on the relevant course page and may be updated from time to time. We aim to keep all descriptions accurate and current.

3. Enrolment and access

When you enrol in a course, we grant you a personal, non-transferable licence to access the course content for your own professional development. Where a course is described as offering lifetime access, this means access for as long as we continue to operate the course platform. Login credentials are for one person and must not be shared.

4. Payment

Prices are listed in Australian dollars (AUD) and, unless stated otherwise, include GST where applicable. Payment is processed securely through our third-party payment provider, and we do not store your full card details. Where a payment plan is offered, the terms of that plan apply. Access to paid content is granted once payment is confirmed.

5. Our 14-day satisfaction guarantee

We stand behind our courses. On top of your rights under the Australian Consumer Law, we offer a voluntary change-of-mind guarantee: if a course is not right for you, you may request a full refund within 14 days of purchase, provided that at the time of your request you have completed less than 25% of the lessons and have not downloaded the course’s template or tool pack.

These conditions exist because the materials can be downloaded and kept, so the guarantee covers genuine change of mind rather than full use of the course. Requests outside these conditions are considered at our discretion, except where a refund is required by law. Full details are set out in each course’s Refund Policy.

6. Intellectual property

All content on this site and within our courses — text, frameworks, templates, workbooks, videos, graphics, and the Nexus name and branding — is owned by or licensed to us and is protected by copyright. You may use the materials for your own professional development and within your own practice. You may not resell, share, sub-licence, publish or redistribute them, or use them to create a competing product.

7. Acceptable use

You agree not to misuse the site or services, including by attempting to gain unauthorised access, sharing paid content, infringing our intellectual property, or using our materials in any unlawful way.

8. Disclaimer

Our courses and resources are provided for general educational and decision-support purposes, drawing on Annie Gibbins’ experience as a practitioner, educator and CEO. They are not legal, financial, tax, accounting, employment or clinical advice for your specific circumstances. You should confirm your own position with the right professional or regulator — for example your accountant, lawyer, insurer, professional association or National Board, AHPRA, the TGA, the ATO, Fair Work or the ACCC — before acting. No income, valuation or sale outcome is promised, and any figures (including the “$100k+” goal referenced in our materials) are illustrative only.

9. Liability and your consumer rights

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded. To the extent permitted by law, our liability for any failure to comply with a consumer guarantee that can be limited is limited, at our option, to resupplying the relevant service or refunding the amount you paid. To the maximum extent permitted by law, we are not liable for business decisions you make, or outcomes in your practice, based on the courses.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

11. Changes

We may update these terms from time to time. The current version, with its “last updated” date, will always be available on this page.